Answers to some frequently asked questions:
How do I pick up my instrument?
Once you place your order you will be contacted regarding delivery. The instrument can either be picked up at our location or delivered to you in Manhattan free of charge for first time annual-rental customers. Future delivery costs can be made for a nominal fee of $35. We will also pick up your instrument for a $35 cost with a maximum wait time of fifteen minutes.
Do I need a credit card to rent?
Yes. We accept Visa, Mastercard, Discover, and Amex
what is covered if I purchase insurance?
Please download our Terms and Conditions
What are your rental terms and conditions?
Please download our Terms and Conditions
What size instrument should I get?
The best way to get sized is to consult your instructor. We at New York Quality Strings are also here to help you choose the correct size. If you make an appointment to visit our shop we can size you and provide you an instrument at that time. If you would like to estimate the size you need here is a brief description on how:
Extend the left hand straight out to the side parallel with the floor. Using either a yardstick or tape measure, measure from the base of the neck to the center of the palm.
Use the sizing chart below from the measurements obtained above to determine the instrument size.
Violin Sizing Table
| Arm Length | 14 1/8" and under | 14 1/4" to 163/4" | 16 7/8"to 18 3/8" | 18 1/2"to 20 1/4" | 20 3/8" to 22 1/8" | 22 1/4"to 23 5/8" | 23 3/4" and up |
| Instrument Size | 1/16 | 1/10 | 1/8 | 1/4 | 1/2 | 3/4 | 4/4 |
Viola Sizing Table
| 18 1.2" to 20 1/4" | 20 3/8" to 22 1/8" | 22 3/8"to 23 5/8" | 23 3/4" to 24 3/4" | 24 7/8" to 25 1/2" | 25 5/8" to 26 3/8" | 26 1/2" to 27 1/4" | 27 1/4" and up |
| 11" | 12" | 13" | 14" | 15" | 15.5" | 16" | 16.5" |
Cello Sizing Table
| Arm length | 16 7/8" to 18 3/8" | 18 1/2" to 20 1/4" | 20 3/8" to 22 1/8" | 22 1/4" to 23 5/8" | 23 3/4" and up |
| Instrument size | 1/8 | 1/4 | 1/2 | 3/4 | 4/4 |
if i rent and later decide to purchase do i get any discount?
100% of your first year’s instrument rental fees are appled to the purchase of an instrument. After that, 40% of the second year’s rental fees and 20% of fees thereafter are appled to the purchase of an instrument.
what is your return policy?
Instruments and Bows come with a 30 day money back guarantee. All other items are non-refundable.